Refund Policy

Funds added to your wallet are intended for use on the marketplace. Unused wallet balance can be refunded within 14 days of the top-up by contacting support, minus any payment processing fees already incurred.

If an order is still pending or processing and the publisher has not yet begun work, you may cancel it for a full refund back to your wallet balance.

• Once a publisher has started content creation or the placement has been marked delivered, refunds are evaluated case by case through a dispute.
• If a delivered placement does not match the ordered specification (wrong URL, missing link, incorrect anchor text), you are entitled to a correction or a full refund.
• Refunds for quality disputes are issued as wallet credit within 5 business days of resolution.

If a publisher fails to deliver within the delivery window shown at the time of order, you may request a full refund of that order through support or via the order's message thread.

• Orders successfully delivered exactly as specified.
• Content removed or altered later by the customer's own request after delivery.
• Ranking or traffic outcomes — EHAN Links cannot guarantee search engine results.

Open the relevant order's message thread from Dashboard → Messages and describe the issue, or email support@ehanlinks.com with your order ID.